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The Business Challenge in Field Service

Organizations rooted in service will be able to tell you exactly how much it costs every time they have to send a technician into the field, and how many times that truck roll could have been avoided in the first place.

Many times, simple remote management capabilities such as commands to the device, or a firmware update easily fix the problem. Most modern devices have some sort of connectivity to a network - usually through a gateway device providing WiFi, Bluetooth, Zigbee, Z-wave, Lutron, or other protocols.

Unfortunately, these devices are not constantly connected and have limitations in how they can be reached from the broader internet.

The EdgeIQ Solution

EdgeIQ provides a full suite of device management solutions. 

Our local service

Our local service running on the local gateway communicates directly with the device and delivers  full configuration updates, software updates, and monitors the device health and wellness for correct operation.

Using built-in tools

Using built-in tools within our solution, the enterprise can integrate with their service ticket desk, and create various notifications and workflows to identify and resolve service issues.

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Remote Service &
Real-Time Monitoring

Configure, deploy, and manage thousands of devices with a single click - never having to physically touch them. Monitor devices in real-time, proactively resolve service issues, deliver software updates in during off hours, and automate workflows.

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Reduce Avoidable
Truckrolls

Significantly improve operational costs through truck roll reduction and improved mean time to resolution with remote device commands, software updates, real-time monitoring, and service desk ticket integration.

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Seamless Customer
Experience

Know when your device is down before your customer does, and proactively resolve. Shift your business from reactive to predictive, prevent service outages, reduce inbound calls, and deliver a seamless customer experience, driving retention.

Ready to Build a Better Product Business with DeviceOps?
Accelerate, future-proof and de-risk your connected product business with the world's most powerful DeviceOps platform.

Solving Problems In All Markets

Explore Use Cases
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Field Service

On the front lines, we provide tools that simplify provisioning, wellness monitoring and remote updates at scale.

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Medical Devices

Monitor and manage complex, distributed medical systems with an agentless platform.

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Industrial Automation

Support for multiple industrial protocols and powerful edge compute services tame the most complex technologies in robotics, supply chain and manufacturing tech.

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Smart Spaces

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

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Embedded Computers

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

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Consumer Electronics

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

What’s New at EdgeIQ

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EdgeIQ™ Puts Workflows at Center of Connected Product Economy with Launch of SymphonyIQ™

Press Releases

EdgeIQ™ Puts Workflows at Center of Connected Product Economy with Launch of SymphonyIQ™

EdgeIQ™ Puts Workflows at Center of Connected Product Economy with Launch of SymphonyIQ™

EdgeIQ and Advantech Partner to Boost Edge-to-Cloud Compute Solutions for System Integrators and OEMs

Press Releases

EdgeIQ and Advantech Partner to Boost Edge-to-Cloud Compute Solutions for System Integrators and OEMs

EdgeIQ, leading provider of DeviceOps, is pleased to announce a partnership with Advantech, leading ...

Introduction of Lightweight M2M (LwM2M) in EdgeIQ's DeviceOps

Blog

Introduction of Lightweight M2M (LwM2M) in EdgeIQ's DeviceOps

EdgelQ, a leading provider of DeviceOps solutions for the connected product economy, is excited to ...

DeviceOps Platform Datasheet

Data Sheets

DeviceOps Platform Datasheet

Download our DeviceOps Datasheet and learn about the key features, capabilities, and benefits of ...

EdgeIQ Overview

Videos

EdgeIQ Overview

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Lack of Data Ingestion Framework Support Can Leave You As Misguided As A 16th-Century Explorer

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Lack of Data Ingestion Framework Support Can Leave You As Misguided As A 16th-Century Explorer

Manage connected product data with a DeviceOps platform and ingestion protocols - RESTful APIs, ...