pexels-cottonbro-studio-4820782

The Business Challenge in Field Service

Organizations rooted in service will be able to tell you exactly how much it costs every time they have to send a technician into the field, and how many times that truck roll could have been avoided in the first place.

Many times, simple remote management capabilities such as commands to the device, or a firmware update easily fix the problem. Most modern devices have some sort of connectivity to a network - usually through a gateway device providing WiFi, Bluetooth, Zigbee, Z-wave, Lutron, or other protocols.

Unfortunately, these devices are not constantly connected and have limitations in how they can be reached from the broader internet.

The EdgeIQ Solution

EdgeIQ provides a full suite of device management solutions. 

Our local service

Our local service running on the local gateway communicates directly with the device and delivers  full configuration updates, software updates, and monitors the device health and wellness for correct operation.

Using built-in tools

Using built-in tools within our solution, the enterprise can integrate with their service ticket desk, and create various notifications and workflows to identify and resolve service issues.

game icon

Remote Service &
Real-Time Monitoring

Configure, deploy, and manage thousands of devices with a single click - never having to physically touch them. Monitor devices in real-time, proactively resolve service issues, deliver software updates in during off hours, and automate workflows.

Category-2

Reduce Avoidable
Truckrolls

Significantly improve operational costs through truck roll reduction and improved mean time to resolution with remote device commands, software updates, real-time monitoring, and service desk ticket integration.

Play-2

Seamless Customer
Experience

Know when your device is down before your customer does, and proactively resolve. Shift your business from reactive to predictive, prevent service outages, reduce inbound calls, and deliver a seamless customer experience, driving retention.

Ready to Build a Better Product Business with DeviceOps?
Accelerate, future-proof and de-risk your connected product business with the world's most powerful DeviceOps platform.

Solving Problems In All Markets

Explore Use Cases
Group110
Field Service

On the front lines, we provide tools that simplify provisioning, wellness monitoring and remote updates at scale.

Medical_Devices01
Medical Devices

Monitor and manage complex, distributed medical systems with an agentless platform.

Group-138
Industrial Automation

Support for multiple industrial protocols and powerful edge compute services tame the most complex technologies in robotics, supply chain and manufacturing tech.

Group-139
Smart Spaces

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

image-8
Embedded Computers

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

image-9
Consumer Electronics

Intelligent systems and distributed infrastructure are easier to manage with EdgeIQ

What’s New at EdgeIQ

Visit Resource Center
Software Updates: Why Delivering Updates is All About Orchestration

Blog

Software Updates: Why Delivering Updates is All About Orchestration

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

Zero Touch Provisioning - Connected Products and Cloud Services

Blog

Zero Touch Provisioning - Connected Products and Cloud Services

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

Zero Touch Provisioning: Claiming and the Application Ecosystem

Blog

Zero Touch Provisioning: Claiming and the Application Ecosystem

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

The Basics of Zero Touch Provisioning

Blog

The Basics of Zero Touch Provisioning

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

A Voice from the Industry: Anand Rau, IoT and Telematics Expert

Blog

A Voice from the Industry: Anand Rau, IoT and Telematics Expert

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

Navigating Commoditization: The MNO's Challenge with IoT

Blog

Navigating Commoditization: The MNO's Challenge with IoT

At EdgeIQ, we provide DeviceOps software for the lifecycle management of any connected product ...

footer