After spending two interesting days in New York recently (aren’t they all) attending the International Security Conference (ISC) East, it has come to my attention that the physical security technology market is in critical need of device relationship management. The ISC East is the smaller of two annual events sponsored by the Security Industry Association (SIA) that brings together the physical security ecosystem - OEMs, dealers, integrators and buyers. This market includes access control, video surveillance, alarm systems and monitoring, fire, environmental safety and related services. For reasons we don’t like to think about, this is a large, growing and highly strategic technology sector. Think hundreds of billions of dollars in hardware, software and related services. It’s a perfect macrocosm of business and technology trends shaping so many industries in our world today. Hardware is foundational but largely commoditized. Software and services are highly strategic and form the basis for new business models - and challenges.